Problems with Cantorum VI plus. No sound.
  • Julio_GarridoJulio_Garrido
    Posts: 17
    Hello,

    Yesterday night I was playing my Viscount Cantorum VI Plus electric organ (which I bought in October 2018), and today morning it stopped sounding. All the electric components seem fine. Lights turn on normally, and all buttons work properly. But there is no sound at all when pressing the keys.

    I did a factory reset, and it worked (judging by the factory registration presets), but still no sound.

    Have you had this problem? What have you done to solve it?

    Thanks in advance for your help!
  • M. Jackson Osborn
    Posts: 8,416
    Alas! This has been known to happen when St Cecilia and St Dunstan decide to go on a rampage and wreak havoc with every simulacrum they've gotten wind of.
    Thanked by 2Palestrina Julio_Garrido
  • CGM
    Posts: 700
    MJO — wouldn't the problem be that there was no wind in the first place, the instruments being simulacra?
    Thanked by 1M. Jackson Osborn
  • M. Jackson Osborn
    Posts: 8,416
    All our jesting aside, CGM, I'm surprised that no one with an answer has offered it to Julio Garrido.
    For sure, there is nothing more frustrating, disgusting, and worthless than a piece of vaunted XXIst century technology that doesn't work.
    I do hope that Snr Garrido solves his problem with some help from our intrepid Forumites who specialise in electronic and 'digital' wizardry.
    Thanked by 1Julio_Garrido
  • Casavant Organist
    Posts: 805
    Do you have a headphone jack? If you do, try playing with headphones. This eliminates the possible cause that it's something deeper in the instrument as opposed to just being a speaker issue.
    Thanked by 1noel jones, aago
  • CharlesW
    Posts: 11,982
    Could be a faulty amplifier.
  • Julio_GarridoJulio_Garrido
    Posts: 17
    Thanks for your replies. I will pray to St. Cecilia and St. Dunstan to have mercy of me, as I cannot have a real organ in my small apartment!

    When using phones, it sounds perfectly fine, so it seems that the problem is only on the speakers. I wrote to Viscount, and I'm waiting for their answer.

    For the time being, I'm using it connected to external speakers (cheap ones, unfortunately). I hope this issue can be resolved without having to send the instrument back from Chile.

    Have a nice day!
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